Total Quality Management

Offered By: The Academic Council Of uLektz

Certified By:
The Academic Council of uLektz

40 hours of Learning Content

Maximum 1 months.

Learning Path

Linear : Sequential Order

Course Description
Total quality management (TQM) is a philosophy, methodology and system of tools aimed to create and maintain mechanism of organization's continuous improvement. It involves all departments and employees into improvement of processes and products.

Course Objectives 
1. Explain the concepts of Total Quality Management and Total Quality Education.
2. Diagnose problems in the quality improvement process.
3. Apply various quality improvement techniques.
4. Describe and apply the development and nature of quality control charts.
5. Explain each total quality implementation phase then list the steps that are associated with each.

Course Study Materials

Module 1: Introduction

  • 1.1 Need for quality

  • 1.2 Dimensions of manufacturing and service quality

  • 1.3 Contributions of Deming

  • 1.4 Customer focus, Customer orientation and Customer satisfaction

  • Introduction - Assessment

    10 Questions

Module 2: TQM Principles

  • 2.1 Leadership

  • 2.2 Customer focus

  • 2.3 Customer complaints

  • 2.4 Customer retention

  • 2.5 Motivation

  • 2.6 Empowerment

  • 2.7 Team and Teamwork

  • 2.8 Continuous process improvement

  • 2.9 Supplier partnership

  • TQM Principles - Assessment

    10 Questions

Module 3: TQM Tools & Techniques

  • 3.1 The seven traditional tools of quality

  • 3.2 New management tools

  • 3.3 Six-sigma Concepts, methodology

  • 3.4 Bench marking

  • 3.5 FMEA

  • TQM Tools & Techniques - Assessment

    10 Questions

Module 4: TQM Tools & Techniques II

  • 4.1 Quality circles

  • 4.2 Quality Function Deployment (QFD)

  • 4.3 Control Charts

  • 4.4 Taguchi quality loss function

  • 4.5 TPM – Concepts

  • 4.6 Cost of Quality

  • 4.7 Performance measures

  • TQM Tools & Techniques II

    10 Questions

Module 5: Quality Systems

  • 5.1 Need for ISO 9000

  • 5.2 ISO 9000-2000 Quality System

  • 5.3 Elements

  • 5.4 Quality Auditing

  • 5.5 QS 9000- ISO 14000 – Concepts

  • 5.6 Case studies of TQM implementation in manufacturing and service sectors including IT

  • 5.7 Summary of Key Differences Between Services and Products

  • 5.8 Steps for Creating a Total Quality Management System

  • Quality Systems - Assessment

    10 Questions

Final Assessment

  • Final Assessment

    20 Questions

Certificate

The certificate issued for the Course will have the student's Name, Photograph, Course Title, Certificate number, Date of course completion and the name(s) and logo(s) of the Certifying Bodies. Only the e-certificate will be made available. No Hard copies. The certificates can be e-verifiable at www.ulektz.com/skills.

  • Students are required to take online assessments with eProctoring.
  • Students will be assessed both at the end of each module and at the end of the Course.
  • Students scoring a minimum of 50% in the assessments are considered for Certifications
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Certifications

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Course

Registration opens on 04-02-2019

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Course

Course starts on 06-02-2020

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You have completed 6 hours of learning for 08-04-2020. You can continue learning starting 09-04-2020.

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This course can only be taken in sequential order.

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Result Summary