Book Details

Total Quality Management

Total Quality Management

Published by uLektz

Course Code : GE2022
Author : ULektz
University : Anna University, Tamil Nadu
Regulation : 2008
Categories : Management
Format : ico_bookePUB3 (DRM Protected)
Type :

eBook

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Description :Total Quality Management of GE2022 covers the latest syllabus prescribed by Anna University, Tamil Nadu for regulation 2008. Author: ULektz, Published by uLektz Learning Solutions Private Limited.

Note : No printed book. Only ebook. Access eBook using uLektz apps for Android, iOS and Windows Desktop PC.

Topics
UNIT I INTRODUCTION

1.1 Need for quality

1.2 Evolution of quality

1.3 Definition of quality

1.4 Dimensions of manufacturing and service quality

1.5 Basic concepts of TQM

1.6 Definition of TQM

1.7 TQM Framework

1.8 Contributions of Deming

1.9 Juran and Crosby

1.10 Barriers to TQM

UNIT II TQM PRINCIPLES

2.1 Leadership

2.2 Strategic quality planning

2.3 Quality statements

2.4 Customer focus

2.5 Customer orientation

2.6 Customer satisfaction

2.7 Customer complaints

2.8 Customer retention

2.9 Employee involvement

2.10 Motivation

2.11 Empowerment

2.12 Team and Teamwork

2.13 Recognition and Reward

2.14 Performance appraisal

2.15 Continuous process improvement-PDSA cycle,5s,Kaizen

2.16 Supplier partnership

2.17 Partnering

2.18 Supplier selection

2.19 Supplier Rating

UNIT III TQM TOOLS & TECHNIQUES

3.1 The seven traditional tools of quality

3.2 New management tools

3.3 Six-sigma: Concepts, methodology -

3.4 Applications to manufacturing, Service sector including IT

3.5 Bench marking - Reason to bench mark, Bench marking process

3.6 FMEA - Stages, Types

UNIT IV TQM TOOLS & TECHNIQUES II

4.1 Quality circles

4.2 Quality Function Deployment (QFD)

4.3 Taguchi quality loss function

4.4 TPM – Concepts, improvement needs

4.5 Cost of Quality

4.6 Performance measures.

UNIT V QUALITY SYSTEMS

5.1 Need for ISO 9000

5.2 ISO 9000-2000 Quality System

5.3 Elements

5.4 Documentation

5.5 Quality auditing

5.6 QS 9000 - ISO 14000 – Concepts, Requirements and Benefits

5.7 Case studies of TQM implementation in manufacturing and service sectors including IT.

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