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Book Details

Total Quality Management

Total Quality Management

Published by uLektz

Course Code : ULZHS0075
Author : uLektz
University : General for All University
Regulation : 2013
Categories : Arts and Science
Format : ico_bookePUB3 (DRM Protected)
Type : eBook

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Description :Total Quality Management of ULZHS0075 covers the latest syllabus prescribed by General for All University for regulation 2013. Author: uLektz, Published by uLektz Learning Solutions Private Limited.

Note : No printed book. Only ebook. Access eBook using uLektz apps for Android, iOS and Windows Desktop PC.

Topics
UNIT I INTRODUCTION

1.1 Need for quality

1.2 Evolution of quality

1.3 Definitions of quality

1.4 Dimensions of product and service quality

1.5 Basic concepts of TQM

1.6 TQM Framework

1.7 Contributions of Deming, Juran and Crosby

1.8 Barriers to TQM

1.9 Quality statements

1.10 Customer focus

1.11 Customer orientation

1.12 Customer satisfaction

1.13 Customer complaints

1.14 Customer retention

1.15 Costs of quality.

UNIT II TQM PRINCIPLES

2.1 Leadership

2.2 Strategic quality planning

2.3 Quality Councils

2.4 Employee involvement

2.5 Motivation

2.6 Empowerment

2.7 Team and Teamwork

2.8 Quality circles

2.9 Performance appraisal

2.10 Continuous process improvement

2.11 Supplier partnership

2.12 Partnering

2.13 Supplier selection

2.14 Supplier Rating

UNIT III TQM TOOLS AND TECHNIQUES I

3.1 The seven traditional tools of quality

3.2 New management tools

3.3 Six sigma: Concepts, Methodology

3.5 FMEA

UNIT IV TQM TOOLS AND TECHNIQUES II

4.1 Control Charts

4.2 Process Capability

4.3 Concepts of Six Sigma

4.4 Quality Function Development (QFD)

4.5 Taguchi quality loss function

4.6 TPM Concepts

4.7 Performance measures

UNIT V QUALITY SYSTEMS

5.1 Need for ISO 9000

5.2 ISO 9001-2008 Quality System

5.3 Documentation

5.4 Quality Auditing

5.5 QS 9000 - ISO 14000

5.6 TQM Implementation in manufacturing and service sectors

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