Book Details

Basic Quality Management (O.U)

Basic Quality Management (O.U)

Published by SIA Publishers and Distributors (P) Ltd.

Course Code : BBA V-Sem
Author : SIA PUBLISHERS
University : Osmania University
Regulation : 2019
Categories : Management
Format : ico_bookPDF (DRM Protected)
Type : eBook

Rs.104 Rs.39 Rs.63% off

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Description :

UNIT - I

INTRODUCTION

The Concept of Quality. Quality Dimensions. Product and Service Quality. Inspection, Statistical Quality Control, Quality Assurance and Total Quality Management. Conventional Quality Management Versus Total Quality Management. Evolution of TQM. Historical Perspectives of TQM – Deming, Juran, Crosby and Taguchi’s Contributions. Customer and Supplier Focus in TQM. Benefits and Costs of TQM.

UNIT - II

TOOLS AND TECHNIQUES OF TQM

Statistical Tools - Check Sheets, Histograms, Scatter Diagrams, Pareto’s Chart, Regression Analysis & Control Charts. Cause and Effect Diagrams, The Five Why’s, Five S’s, Kaizen, JIT, Quality Circles, Gantt Chart and Balanced Score Card. Dimensions of Service Quality. An Overview of TQM in Service Organizations.

Note : Basic Quality Management (O.U), BBA V-Sem

Publisher Detail:

Publisher Name: SIA Publishers and Distributors (P) Ltd.

Contact Email Id: msultan@siaedugroup.com

Address:#5-1-911/5, Universal Book Mall, Putli BowliKoti, Hyderabad - 500095Telangana State, India

Url: https://www.siapublishers.com/

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